Each vehicle used for the tours, is a purpose built hackney carriage and as such has the availability of a low step and a swivel seat on the nearside to help people with mobility problems access the vehicle. Also a wheelchair ramp to enable access, with a seatbelt and locking system for the passengers safety. As well as the intercom for the driver to communicate with their passengers, a loop system is also in place to help those who have hearing aids.  In addition, there are printed sheets giving details of each location visited available to read both in English and other languages.

Many of the drivers have NVQ2, some NVQ3 and 1 has NVQ4 in customer service. Some also have Welcome Host 08.  Part of these accreditations included disability awareness training across the varied spectrum of impairments and others with physical and sensory access needs.


Features of our Cabs Include:

  • Wheelchair ramps

  • Swivel seat

  • Intermediate step

  • High visibility seat panels

  • Large coloured grab handles

  • Low level floor lighting

  • Intercom

  • Hearing aid induction loop

  • Ability to carry assistance dogs at no extra charge


For wheelchair users, access via the ramps allows comfortable boarding. The large, spacious interior allows the chair to be moved into the securing position where the seatbelts restraints secure the chair safely and securely.  For passengers with limited mobility the swivel seat extends to the exterior of the vehicle to allow seamless movement into the vehicle.  An intermediate step assists passengers with limited accessibility to use the high visibility grab handles to enter the vehicle. Hearing aid induction loops are now standard fitting on taxis and assist passengers who have hearing impairments.

Monday the 22nd. .